Main Navigation

Support info

  • Common reactions

    Jules the dog, reunited with his owner after the 2009 Victorian bushfire

    While everyone responds to emergencies in different ways, many people experience the same feelings and emotions. How are you feeling?

  • Physical reactions

    Red Cross staff help access people's injuries

    It’s normal for our bodies to react to trauma. Learn more about possible reactions and how to cope.

  • What helps?

    Image of smiling girl

    Tips on how to cope during the tough times

  • How to help others

    Image of two girls

    It’s important to look out for friends and family. This section also has tips on how to look after pets and animals.

  • Getting extra support

    Image of Sam

    What to do if you think you need more help, like counseling or professional assistance.

  • Coping with a major personal crisis

    This booklet is for people who have recently have been involved in an emergency, disaster or other traumatic situation. It outlines common reactions and ways to help normal healing to occur. Reading and sharing the information in this booklet with family and friends may help you and others to better support you, however in some instances professional support may also be required.

    Related Downloads

  • Podcasts by Dr Rob Gordon

    Dr Rob Gordon is a clinical psychologist with more than 20 years experience with people affected by emergencies and disasters. In this time, he has advised Red Cross and governments on how to help people and communities as they rebuild and recover. Most recently, Dr Gordon has spoken at many community events to assist people affected by the Victorian bushfires understand their reactions to trauma and grief. Dr Gordon has recorded two podcasts for Red Cross:

    Listen to a podcast about dealing with memorials and anniversaries.

    Listen to a podcast about dealing with the stress of an emergency.